Company DescriptionRaffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.Job DescriptionWe're looking for a professional and customer-focused Reservation Associate to join our dynamic team in Udaipur, India. In this role, you will be instrumental in delivering exceptional service by managing reservations, responding to customer inquiries, and ensuring seamless booking experiences. You will be the backbone of our reservation operations, combining organizational excellence with genuine empathy to create positive interactions with every customer. This position requires someone who is detail-oriented, collaborative, and committed to maintaining the highest standards of accuracy and customer satisfaction.Process reservation requests accurately using our reservation management system, ensuring all customer information and booking details are correctly documented and verifiedRespond to customer inquiries via phone, email, and other communication channels in a professional and friendly manner, addressing requests promptly and thoroughlyProvide customers with comprehensive information about services, availability, pricing, policies,



and special offerings to facilitate informed decision-makingManage multiple reservation requests simultaneously while maintaining composure and delivering consistent quality service to each customerInput, update, and maintain customer information and reservation data with precision and meticulous attention to detailHandle customer concerns and complaints with empathy and professionalism, working collaboratively toward satisfactory resolutionsCoordinate with other departments including operations, customer service, and management to confirm reservations and ensure all customer requirements are metMaintain organized and transparent records of all transactions, interactions, and booking modifications for quality assurance, compliance, and reference purposesFollow company protocols and procedures consistently to ensure operational excellence and regulatory complianceAnalyze reservation patterns and customer feedback to identify opportunities for process improvement and enhanced service deliveryMeet or exceed performance targets related to reservation accuracy, customer satisfaction scores, and operational efficiencySupport team members and contribute to a collaborative,



inclusive work environment that values diverse perspectives and shared successQualificationsProven experience as a Reservation Associate, customer service representative, or similar customer-facing role in a professional environmentProficiency with reservation management systems, CRM platforms, and standard office software applicationsExcellent verbal and written communication skills with clear articulation and professional etiquetteStrong organizational and time management abilities with demonstrated capacity to prioritize multiple tasks efficientlyHigh accuracy in data entry and exceptional attention to detail when processing and documenting reservationsExceptional interpersonal and customer service skills with a genuine customer-focused mindsetDemonstrated ability to remain calm, professional, and resilient under pressure and in high-volume environmentsProblem-solving abilities and willingness to go the extra mile to ensure customer satisfactionAbility to work effectively in a team setting and collaborate with colleagues across departmentsBasic computer literacy and proficiency with email communication platformsFlexibility in work schedule to accommodate business needs and peak reservation periodsPreferred: Experience in the hospitality, travel, tourism, or entertainment industryPreferred: Familiarity with advanced CRM systems and customer management platformsPreferred: Bilingual communication abilities (English and regional languages, particularly Hindi or local Udaipur dialects)Preferred: Experience handling high call volumes and managing complex reservation scenariosPreferred: Knowledge of booking systems, payment processing, and reservation policies specific to the hospitality sector

📌 Reservation Associate (Udaipur)
🏢 Accor
📍 Udaipur