Job SummaryService NOW DeveloperKey ResponsibilitiesKey Responsibilities Development & Configuration
- Design and develop ServiceNow applications and modules.
- Configure and customize ServiceNow workflows, forms, catalogs, business rules, client scripts, UI policies, UI actions, and ACLs.
- Develop and maintain Service Catalog items, Record Producers, Flow Designer workflows, and Integration Hub solutions.
- Build reusable components and automation frameworks to improve operational efficiency.
- Develop custom applications using ServiceNow App Engine. Integration & Automation
- Develop integrations between ServiceNow and third-party systems using REST, SOAP, APIs, MID Server, and Integration Hub.
- Implement workflow automation to streamline IT and business processes.
- Support CMDB, Discovery, Service Mapping, and asset management integrations.
- Create and maintain inbound and outbound data integrations. Service Management
- Support ITSM processes including: o Incident Management o Problem Management o Change Management o Request Management o Knowledge Management o Asset & Configuration Management Quality & Governance
- Perform unit testing, code reviews, and deployment support.
- Follow ServiceNow development best practices and governance standards.
- Prepare technical documentation and knowledge articles.
- Participate in release and change management activities.




- Provide production support and troubleshoot platform-related issues.Skill RequirementsRequired Technical Skills ServiceNow Expertise
- Solid hands-on experience with: o ServiceNow ITSM o Flow Designer o Service Catalog o CMDB o Discovery o Integration Hub o Knowledge Management o Asset Management Scripting & Development
- JavaScript
- Glide API
- Business Rules
- Client Scripts
- Script Includes
- UI Actions
- Scheduled Jobs
- Workflow and Flow Designer Integrations
- REST APIs
- SOAP Web Services
- JSON/XML
- MID Server
- LDAP/AD Integrations
- SSO Implementations Database & Reporting
- SQL knowledge
- ServiceNow Reporting and Dashboards
- Performance Analytics (preferred) Preferred Skills
- ServiceNow ITOM
- Service Mapping
- Discovery
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)
- Employee Center
- Virtual Agent
- Now Assist / GenAI capabilities
- Agile and DevOps methodologiesOther RequirementsQualifications
- Bachelor 's Degree in Computer Science, Information Technology, Engineering, or related field.
- ServiceNow Certified System Administrator (CSA) preferred.
- ServiceNow Certified Application Developer (CAD) preferred.
- Additional certifications in ITSM, ITOM, HAM, or Integration Hub are advantageous.

📌 Domain Architect - Configuration Management (Pune)
🏢 HCL
📍 Pune