Job SummaryServiceNow Functional Consultant This is a ServiceNow Functional consultant position, and the candidate must have a zeal towork on designing new offerings, supporting organization initiatives aimed atdeveloping/uplifting ServiceNow capability and delivering ServiceNow Projects with desired quality and within timelines.1.3.1 Key ResponsibilitiesResponsibilities:Possess a profound understanding of the ServiceNow Platform at an architectural level and implement ServiceNow capabilityConduct requirement gathering workshops and collaborate with project teams to ensure client requirements are effectively translated into project plans, including:the design of functional specific applications and modulesthe design of core platform capabilities that underpin the functional modules (including for example, knowledge base and service catalogue)the design and functionality of the user experience layer as relevant to the functional modules (including for example, employee service center)Effectively guide the client toward best practice implementation outcomes in alignment with the ServiceNow Implementation Methodology and ITIL best practices (where appropriate)Execute and contribute to Agile ProjectsIdentify and manage potential risks across projectsDevelop training materials and conduct training sessions with clientsMaintain strong relationships with clients and stakeholdersDisplay leadership, mentoring and management for early career team membersEffective upwards management to program lead and executivesContribute to business development activities including written proposals, presales activities,



functional demonstrations and presentationsKey ResponsibilitiesHere’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.Proven experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, ITOM, SPM, CSM, HRSD etc.,Strength in requirement gathering and workshop facilitation with the ability to manage conflicting views and challenging participantsDemonstrated ability in relationship management and risk managementStrong communication skills and ability to adjust communication style for audienceProven leadership skills and ability to mentor and manage early career team membersAbility to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexityAbility to design and write knowledge base contentExperience in Agile ProjectsFor ITSM specialization - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAMFor SPM specialization – understanding and experience of common project management methodologies – agile, waterfall, hybrid, reporting, financialsFor CSM specialization – understanding and experience of external service delivery best practices, B2B and B2C workflows,



case management and CTIFor HRSD specialization – understanding and experience of HR functional domains, employee experience, workforce redesign, safe workplace, and workspace service deliveryServiceNow Functional Certifications and CSA desirableBachelor Degree in a related field desirableDomain specific certifications desirable (ITIL, SAFe, etc)1.3.2 Skill Set
- Ambitious, has pride in his/her work & attention to detail
- Expertise in interfacing with internal customers, external vendors and global teams
- Experience of working in a dynamic workplace, balancing challenging workloads and deadlines with attention to deliveries.
- Comfortable and effective dealing with all levels within the organization, including Executive Management.
- Demonstrates a positive attitude/energy.
- Takes ownership, follows through, and delivers on commitments.
- Strong negotiation skills
- Project Management
- Strong documentation skills including business case presentations and excel skills1.3.3 Desired Profile – ExperienceMust:
- Understand the customer requirement
- Experience solution design and implementation approach.
- ServiceNow Consulting
- Platform audit, assessment and GAP analysisSkill RequirementsPreferred:
- Pre-Sales experience in ServiceNow, Experience in Solution design, RFP.
- Transition, Due Diligence experience preferred.
- Service quality improvement through continuous process improvement1.3.4 Qualification
- Min. 15yrs of regular education
- ITIL Foundation is a must.
- CSA is an added advantageOther Requirements

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