IS&DigitalOffer; published on 07 10 2026Support Engineer Location : Pune, India Contract Type : Regular DescriptionSupport Engineer- - - - - - - - - - - -Key Required Skills Production Support, Linux Administration, Windows OS & ITILKEY EXPECTED ACHIEVEMENTSIncident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.Change Management: Participation in the change management processProblem Management: Participation in the analysis of root causes of incidentsMonitoring/Observability:



Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.Knowledge Management: Lessons learned from activities are ensured to be documented and shared.Service Level Management: the performance management system is understood and alerts on cases of issues are set. Apply

📌 Support Engineer (Pune)
🏢 Michelin
📍 Pune