Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this RoleWe are seeking a skilled professional to lead Telecom Amdocs CRM and Order Management System (OMS) application support within a Business Support Systems (BSS) workplace. The role focuses on ensuring operational stability, resolving critical incidents, improving service performance, and driving continuous improvement across CRM and OMS platforms. The individual will play a key role in managing stakeholders, enhancing service quality, and supporting transformation initiatives.What you’ll doProvide technical leadership for Amdcos CRM and OMS application support within Telecom BSS environments.AI based automation Implement automations using Python, Cursor AI, Oracle ApexManage and resolve critical incidents (P1/P2), ensuring minimal business disruptionCollaborate with L3 teams to implement permanent fixes and improve system stabilityDrive improvements in SLA and KPI performance across applicationsAnalyse incident trends and implement preventive measures to reduce recurring issuesLead process improvements to optimise efficiency and reduce operational costsParticipate in transformation initiatives and contribute to technical roadmapsSupport capacity planning and infrastructure assessmentsActively contribute to war room investigations and major incident managementCoordinate with cross-functional and offshore teams to ensure service continuityIdentify automation opportunities to enhance operational efficiencyPerform L2 support activities including incident management, problem resolution, change implementation, and system health checksManage stakeholder relationships and ensure alignment with business expectationsWho you areExperienced in Telecom Amdocs CRM and OMS domains with strong technical expertiseProficient in Amdocs CRM/OMS, Java, Unix, and PL/SQL,L2/L2.5 SupportKnowledgeable in ITIL/ITSM processes and service management practicesSkilled in incident management, problem-solving, and operational analyticsComfortable working in a 24/7 environment supporting global teamsStrong collaborator with the ability to engage stakeholders across multiple functionsExperienced in analysing operational data to drive service improvementsFamiliar with integration technologies, relational databases, and web servicesHolds a Bachelor’s or Master’s degree in engineering, business, or a related fieldNot a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for youOpportunity to work on large-scale telecom systems within a global organisationExposure to end-to-end BSS/OSS processes and transformation programmesCollaborative,



cross-functional working environment across international teamsContinuous learning through hands-on technical problem-solving and innovationOpportunity to contribute to service improvement and automation initiativesWhat skills you will learnAdvanced expertise in Telecom Amdocs CRM and OMS systemsIncident management and operational excellence in high-availability environmentsData-driven decision-making to improve service KPIsCross-functional collaboration and stakeholder managementAutomation and process optimisation in IT service deliveryVOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARAFollow us on social mediaLinkedIn: https://www.Linkedin.Com/company/vois/Facebook: https://www.Facebook.Com/voisglobalInstagram: https://www.Instagram.Com/voisglobal/

📌 Manager_amdocs Crm & Oms Service Lead_pune (Pune)
🏢 Vodafone Italia
📍 Pune