Job SummaryKey ResponsibilitiesManage and support print servers, printers, Printix tenants, and print-related applications.Lead and execute the migration of existing printers from VPSX Direct Print to Printix across all ANH sites.Configure the Printix tenant, including printer provisioning, access controls, policies, and device management.Collaborate with local ICT teams at each site to plan, coordinate, test, and migrate printers to the new Printix tenant along with the PM.Validate successful printer migration and ensure minimal disruption to business operations during transition activities.Decommission and remove migrated printers, queues, and configurations from the VPSX environment following migration completion.Troubleshoot and resolve complex printing, scanning, and Printix-related issues.Collaborate with vendors and internal teams for incident resolution, maintenance, and service improvements.Implement print security, compliance, and operational best practices.Support print device deployment, upgrades, and configuration changes.Create and maintain technical documentation, migration runbooks, standard operating procedures, and knowledge articles.Key ResponsibilitiesKey ResponsibilitiesManage and support print servers, printers, Printix tenants, and print-related applications.Lead and execute the migration of existing printers from VPSX Direct Print to Printix across all ANH sites.Configure the Printix tenant, including printer provisioning, access controls, policies, and device management.Collaborate with local ICT teams at each site to plan, coordinate, test, and migrate printers to the recent Printix tenant along with the PM.Validate successful printer migration and ensure minimal disruption to business operations during transition activities.Decommission and remove migrated printers, queues,



and configurations from the VPSX environment following migration completion.Troubleshoot and resolve complex printing, scanning, and Printix-related issues.Collaborate with vendors and internal teams for incident resolution, maintenance, and service improvements.Implement print security, compliance, and operational best practices.Support print device deployment, upgrades, and configuration changes.Create and maintain technical documentation, migration runbooks, standard operating procedures, and knowledge articles.Skill RequirementsRequired Skills & ExperienceStrong knowledge of print management solutions, including Printix and enterprise print server administration.Hands-on experience with printer migration projects, preferably involving migration from VPSX Direct Print or similar pull/direct print solutions to cloud-managed printing platforms.Experience configuring and administering Printix tenants, printer deployment methods, policies, and user access management.Strong understanding of Windows Print Services and enterprise printing environments.Knowledge of cloud-based print management architectures and hybrid print environments.Understanding of network printing protocols and troubleshooting.Strong project coordination skills with the ability to work effectively with local site support teams, vendors, and business stakeholders.Excellent problem-solving, communication, and stakeholder management skills.Experience with incident, problem, and change management processes.5-6+ years of experience in print operations, print infrastructure support, or print management solutions.Other RequirementsPreferred ExperienceExperience with Printix implementation, migration, and administration in global enterprise environments.Familiarity with Microsoft 365, Azure AD/Entra ID integration, and cloud-based device management solutions.

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