Job Description:KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Development of applicators* Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area.* Implementing Vikas schedules* Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level.KRA2Customer service:Customer service by providing effective customer care to enhance customer loyalty & satisfaction* Visiting & supervising sites for better execution of job* Finding solutions to the customers problems & issues* Attending product & execution related complaintsKRA3Demand generation* Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet, trade exhibitions, customer awareness camps, counter meets etc as per plan* Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential* Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval* Providing handy samples of various white cement applications,



new products to retail team for promotion through retail network* Arranging samples of various finishes for trade exhibitions and customer awareness camps etc.* Conducting purity campaigns to educate our customers and enhancing the brand imageKRA4Attending Customer Quality Complaints:To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer.* Visit to site and physically examine the application sites.* To organize testing of product through R&D.;* Feedback to Customer & CASC Head.* Regular testing of product through independent laboratory.* CRMKRA5CRM: CRM & appraising the management regarding competitors activities* Organizing and conducting factory visits of applicators to ensure their loyalty* Providing technical support to direct users & helping them in getting better quality for maintaining good relations* Monitoring competitors product quality by collecting samples and sending the same to factory for analysis* Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basisTraining* Organizing and conducting training sessions for team members for white cement applications, new products* Solving the product & applications related problems & queries of team members on a regular basisKRA6Training* Organizing and conducting training sessions for team members for white cement applications, current products.* Solving the product & applications related problems & queries of team members on a regular basisGo BackApply to JobRefer a friend

📌 Ttse Casc - Calicut (Kozhikode)
🏢 Birla Carbon Italy
📍 Kozhikode