Location: Mansarovar, JaipurAgent needs to handle queries, requests and complaints from customers tactfully, provide Technical support service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.Qualification / Eligibility Criteria:Graduate in any stream with sound technical knowledgeBTech freshers can applyLanguage capabilities – English (Excellent verbal and written skills are required)Preference can be given to applicants with prior tech support experience in an international BPOPreferred Tech Knowledge- Should have sound technical knowledge related to computers/ Device manager, computer management, BIOS, BSOD, editing software and operating systemSoft Skills:



Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to detailsCommunication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational AbilityAbility to understand the customer problem and provide solution or information as per company policies and processAbility to compose grammatically correct, concise, and accurate paragraph/essay/letterGood understanding of etiquette for written communication (both email and chat)Flexibility: Agent must be comfortable working in rotational shiftsWorking Days: 5.5 days a weekSalary: Up to 26,000 /month

📌 Technical Support Executive (Jaipur)
🏢 Teleperformance-Ro
📍 Jaipur