Quality AnalystIndia · MohaliCategory Quality AssuranceFull Time APPLY NOW Location: MohaliQualification / Eligibility Criteria:1 year experience as a quality analyst1-2 years of experience (preferably in handling BPO business)Excellent command over English (Verbal & Written)Working knowledge of Excel, Power Point & WordUnderstanding of operations reports & MISJob Description: Sample and evaluate contact transactionsReport results of evaluations to Quality/OperationsCoach Technical Support Executives on the evaluations doneRun analysis on contact evaluations and highlight trendsCoach agents based on evaluation trends to improve their technical capabilitiesUse trends to identify training needs and developing action plansHelp technical support executive to understand appropriate troubleshooting approachParticipate in calibration sessions with Quality/OperationsMaintain current understanding of program strategiesSupport management focus on review of key drivers, metrics and operational processes that drive KPI resultsDemonstrate commitment to program internal customer satisfaction Industry: BPOSalary: As per experience & company norms

📌 Quality Analyst (Bhikangaon)
🏢 Teleperformance-Ro
📍 Bhikangaon