This is a remote position.

Service Now ITAM – Field Service Management (FSM) Consultant

Job Details

- Employment Type: Contract

- Work Mode: Remote

- Location: Offshore

- Shift Timing: 12:30 PM to 9:30 PM IST

- Total Experience Required: 2–4 years overall, with relevant Service Now experience

- Relevant Experience Required: 2–4 years in Service Now Field Service Management (FSM)

- Mandatory Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist – Field Service Management (CIS-FSM)

Job Summary We are looking for an Associate Service Now FSM Consultant with hands-on experience in Service Now Field Service Management (FSM). The candidate will support the implementation, configuration, customization, testing, and maintenance of Service Now FSM solutions under the guidance of senior consultants and architects.

Key Responsibilities

- Assist in the implementation and configuration of Service Now FSM solutions.

- Work on core FSM processes including Work Orders, Work Order Tasks, Field Service Tasks, Agent/Technician Assignment, Scheduling and Dispatch, Skills and Skills Management, Territories, Service Locations, and Assets/Configuration Items.

- Support Dispatcher Workspace and field technician workflows.

- Configure FSM forms, fields, lists, UI policies, UI actions, and business rules.

- Assist with Flow Designer and workflow automation.





- Support FSM mobile application configuration and field-user experience.

- Assist in configuring assignment rules and scheduling/dispatch processes.

- Work with Service Now tables, data structures, and relationships.

- Support integrations between FSM and other Service Now modules or external systems.

- Perform unit testing, defect fixing, and troubleshooting.

- Prepare comprehensive technical and functional documentation.

- Work closely with senior consultants, architects, and business stakeholders.

- Participate in UAT, deployment, and post-production support activities.

Requirements

- 2–4 years of overall Service Now experience with hands-on expertise in Service Now FSM.

- Robust understanding of FSM processes, data models, and workflows.

- Experience with Service Now configuration and customization, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Notifications, Flow Designer, and Update Sets.

- Basic Java Script knowledge and familiarity with the Service Now data model and tables.

- Strong troubleshooting, analytical, communication, and documentation skills.

- Mandatory certifications: Certified System Administrator (CSA) and Certified Implementation Specialist – Field Service Management (CIS-FSM).

Preferred Qualifications

- Prior enterprise experience supporting client-facing field service implementations or multi-module Service Now deployments.

📌 ServiceNow ITAM – Field Service Management (FSM) Consultant (India)
🏢 FyerX
📍 India