Job description

Job Title: IT Systems Administrator

We need an experienced IT Systems Administrator to manage and support our Windows-based IT infrastructure, Microsoft 365 workplace, cybersecurity tools, network equipment, software licences, and day-to-day user support.

Key responsibilities

Manage Windows Server infrastructure, Active Directory, Group Policy, user accounts, permissions, file servers, backups, and system updates.

Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), MFA, email security, and user onboarding/offboarding.

Manage Webroot antivirus/endpoint protection: device deployment, monitoring, alerts, policy configuration, incident response, and reporting.

Support and manage Cisco switches, firewalls, VLANs, Wi-Fi connectivity, VPN access, network security, and internet connectivity.

Maintain IT asset registers, including laptops, desktops, mobile devices, network devices, warranties, and assigned users.

Manage software licences and subscriptions, including Microsoft 365, antivirus, backup, firewall, and other business applications; ensure compliance and control renewals.

Provide first- and second-line IT support for staff, including hardware, software, email, printing. network, and access issues.

Manage joiners, movers, and leavers: equipment setup, account creation, access permissions. licence allocation, and secure offboarding.

Monitor backups, test restoration processes, maintain disaster-recovery documentation, and ensure business continuity.

Maintain documentation for systems, network diagrams,



credentials processes, vendor contacts, licences, and standard IT procedures.

ensure business continuity.

Maintain documentation for systems, network diagrams, credentials processes, vendor contacts, licences, and standard IT procedures.

Liaise with external IT vendors, internet providers, software suppliers, and managed-service partners when required.

Recommend practical improvements to security, reliability, cost control, and user experience.

Required technical skills

A Solid hands-on experience with Windows Server, Active Directory, DNS, DHCP, Group Policy, and Windows 10/11 administration.

Microsoft 365 administration, particularly Exchange Online, Teams. SharePoint, OneDrive, Intune, Entra ID, Conditional Access, and MFA.

Experience with Cisco switching and firewall administration: Cisco Meraki experience would be

especially valuable if that is your current environment. Experience managing Webroot endpoint protection or a similar enterprise antivirus/EDR solution.

Good knowledge of networking: TCP/IP, VLANs, VPN, firewall rules, Wi-Fi, routing, and troubleshooting.

Software licence and IT asset management experience.

Familiarity with backup solutions,



patch management, remote-support tools, and endpoint management.

Strong troubleshooting and user-support skills, with the ability to explain technical matters clearly to non-technical staff.

Preferred tools and platforms

Windows Server, Active Directory, Group Policy

Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center

MICTOSON 300 Mamin Center, cxchange mamin Center, rearms mamin Center

Microsoft Entra ID, Intune, Defender for Business

Cisco Meraki Dashboard/Cisco switches and firewalls

Webroot Business Endpoint Protection

Remote monitoring and management tools such as Atera

Ticketing systems such as Freshservice, Jira Service Management, or

ManageEngine

Documentation tools such as IT Glue, Hudu, SharePoint, or Confluence

Backup platforms such as Veeam, Acronis, or Azure Backup

Experience required

Minimum: 5 years in IT support, systems administration, or infrastructure support.

Must have practical experience supporting both end users and core infrastructure-not only helpdesk support.

Ideal: 710 years managing a multi-site or medium-sized business environment.

Experience in an organization with approximately 50-500 users would be a strong fit.

Positive certifications

Microsoft 365 Certified: Administrator Expert

Microsoft Azure Administrator Associate

Cisco CCNA

ITIL Foundation

CompTIA Network+ or Security+ Role & responsibilities

INTERESTED CANDIDATE CAN COME FOR WALK-IN - MONDAY - FRIDAY[11AM-5PM]

Work Location: In person

📌 IT System Administrator (Guindy)
🏢 Regent Campus D2
📍 Guindy