Job Description – Presales Executive & Receptionist

Industry: Interior Design & Home Interiors
Experience: 0–2 Years
Qualification: PUC / 12th Pass and Above
Employment Type: Full-Time
Location: HSR Layout

About the Role

We are looking for a friendly, confident, and enthusiastic Presales Executive & Receptionist to join our interior design team. The candidate will be responsible for managing front-office activities, handling customer inquiries, following up with potential clients, scheduling appointments, and coordinating with the sales and design teams.

This role is ideal for freshers and candidates with up to two years of experience who have positive communication skills and are interested in building a career in customer service and presales.

Key Responsibilities1. Reception & Front Office Management

- Welcome clients and visitors and ensure a professional first impression.
- Attend incoming calls and respond to customer inquiries through WhatsApp and email.
- Manage appointments and coordinate meetings with the sales and design teams.
- Maintain visitor records and appointment schedules.
- Keep the reception area neat, organized, and presentable.
- Provide basic information about the company's interior design services.

2. Presales & Customer Follow-ups

- Handle new leads received through phone calls, WhatsApp, social media, websites, and walk-in inquiries.
- Contact potential customers to understand their home interior requirements.
- Collect basic details such as property location, type of property, budget, and project timeline.
- Explain the company's services, interior design process, and consultation procedures.




- Follow up with interested customers through calls and WhatsApp.
- Schedule appointments, client consultations, and site visits for the sales and design teams.
- Share company profiles, brochures, and completed project images with prospective clients.
- Maintain regular follow-ups to ensure no potential lead is missed.

3. Lead Management & Team Coordination

- Maintain and update customer details in the CRM system or lead tracker.
- Record calls, customer interactions, follow-up dates, and lead status.
- Coordinate with sales executives and interior designers regarding customer appointments.
- Ensure timely communication between customers and the internal team.
- Prepare daily reports on leads received, calls made, follow-ups, and appointments scheduled.
- Assist the team with basic administrative and coordination activities.

Eligibility Criteria

- Qualification: PUC / 12th Pass or above.
- Experience: 0–2 years in reception, telecalling, customer service, presales, or a similar role.
- Freshers are welcome to apply.
- Basic computer knowledge and familiarity with smartphones, WhatsApp, and email.
- Good communication and interpersonal skills.
- Ability to speak politely and confidently with customers.




- Good organizational skills and attention to detail.
- Willingness to learn about interior design services and customer handling.

Required Skills

- Communication and telephone etiquette.
- Customer service and relationship management.
- Lead follow-up and appointment scheduling.
- Basic computer and data-entry skills.
- Time management and multitasking.
- Positive attitude, teamwork, and a willingness to learn.

Language Preference: Kannada and English. Knowledge of Hindi is an added advantage.

Key Performance Indicators (KPIs)

- Timely response to incoming calls and customer inquiries.
- Consistent follow-up with prospective customers.
- Number of appointments scheduled for the sales and design teams.
- Accurate maintenance of lead records and customer information.
- Professional handling of clients and visitors.
- Effective coordination with internal teams.

Salary & Benefits

- Salary: As per company standards and candidate experience.
- Training and guidance will be provided to suitable freshers.
- Opportunity to learn about the interior design industry and develop presales skills.

Ideal Candidate

The ideal candidate should be polite, presentable, responsible, and comfortable interacting with customers. They should be willing to handle both reception duties and presales activities while supporting the company's customer experience and sales process.

How to Apply: Interested candidates can share their updated resume at [[email protected]].

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Presales Executive (HSR Layout)
🏢 Aventa Designs
📍 HSR Layout