We are looking for an experienced and result-oriented Store Manager to manage the complete operations of a cloud kitchen. The candidate will be responsible for team management, kitchen performance, sales and profitability, inventory control, customer satisfaction, food safety, and compliance with company SOPs.

Key Responsibilities:-

1. Store Operations & Team Management

- Manage the complete day-to-day operations of the store/cloud kitchen.
- Lead and supervise a team of 12–15 employees.
- Manage staff recruitment, training, attendance, scheduling, and performance.
- Maintain team discipline and ensure smooth daily operations.
- Ensure timely preparation, packing, and dispatch of customer orders.

2. Sales & Financial Management

- Achieve store-level sales, revenue, and profitability targets.
- Monitor store P&L;, operating expenses, food costs, and wastage.
- Control operational costs and improve overall store performance.
- Manage inventory, stock availability, consumption, and stock reconciliation.
- Implement kitchen-level promotions and initiatives to increase sales.

3. Customer Experience & Brand Excellence

- Maintain high customer ratings and customer retention across direct and food aggregator platforms.
- Handle customer complaints and ensure timely resolution within defined TAT.
- Monitor order accuracy, food quality, and service standards.
- Manage multiple brands operating from the store, where applicable, to maximize profitability.

4. Food Safety & Compliance

- Ensure proper hygiene, sanitation, and food safety practices.
- Maintain kitchen cleanliness and compliance with company SOPs.
- Ensure required licenses, records,



and documentation are maintained.
- Keep the store ready for internal audits, new launches, and government inspections.

5. Training & Performance Improvement

- Conduct regular training on food quality, hygiene, safety, and operational processes.
- Review customer feedback, sales reports, and team performance.
- Identify operational issues and implement corrective actions.
- Reduce food wastage, order errors, and customer complaints.

6. Communication & Reporting

- Coordinate with area managers, operations teams, and other departments.
- Prepare daily sales, inventory, attendance, and store performance reports.
- Respond professionally to emails and official communications.
- Ensure compliance with company policies and operational targets.

Requirements

- 4–5 years of experience in QSR, cloud kitchens, restaurants, hospitality, or food-service operations.
- Previous experience as a Store Manager, Restaurant Manager, Kitchen Manager, Outlet Manager, or Operations Manager.
- Strong leadership, team-management, and communication skills.
- Basic knowledge of store-level P&L;, sales targets, inventory, and cost control.
- Knowledge of food safety, hygiene, and quality standards.
- Ability to manage customer escalations and a fast-paced working workplace.
- Flexibility to work rotational shifts, weekends, and holidays.

Preferred Experience

Experience in QSR chains, cloud kitchens, food delivery operations, or multi-brand restaurant operations is preferred.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Life insurance
- Provident Fund

Work Location: In person

📌 Store Manager (Chennai)
🏢 Rebel Foods
📍 Chennai