Key Responsibilities • Provide Level 1 support for applications and production environments. • Monitor application health, system alerts, and service availability.
• Investigate incidents and service requests raised by users. • Execute SQL queries for data validation, troubleshooting, and report generation. • Perform basic data corrections and updates as per approved procedures. • Analyse application logs and identify root causes of issues. • Coordinate with development, infrastructure, and database teams for issue resolution. • Track incidents and maintain SLA compliance. • Prepare daily, weekly, and monthly support reports. • Document issues, troubleshooting steps, and resolutions in the knowledge repository.
📌 Application Support Engineer (Mumbai)
🏢 QualityKiosk Technologies
📍 Mumbai
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