Hands‑on experience with Zendesk platform.
Solid knowledge of JavaScript, HTML, CSS.
Experience with APIs, integrations, and workflows.
Understanding of customer support processes and SLA management.Description
Configure and customize Zendesk modules (Support, Guide, Chat, Talk).Develop apps and workflows using JavaScript, HTML, CSS.Integrate Zendesk with third‑party tools via APIs and webhooks.Automate ticket routing, SLA policies, and escalation processes.Collaborate with cross‑functional teams to enhance support operations.