Description

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

CorporateDescription

OrganizationDescription

Qualifications

- 3-4 years of experience in the maritime industry or equivalent
combination of education and experience

- Experience in Sales and/or Customer Service functions.

- Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.

Responsibilities

- To Meet/visit customers as per portfolio to maintain/Develop as per LKA threshold.

- Continuously improving the customer portfolio by securing recent accounts and removing underperforming accounts.

- Ensure regular updates of all activities in Salesforce.

- Review customer performance with Sales Manager and define appropriate actions.
Where appropriate for their market serve as specialists for a segmented vertical

- Prepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing) Record commitments
(tender tracking/commercial)

- Drive CU business for foreign MRs and adhere to Push-Pull process.





- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

- Provide feedback on the market including rates, competition activities,
market conditions etc to all relevant stakeholders.

- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.

- Provide clear info to Sales Coordination regarding handover to Customer Service.

Mandatory : Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).

- Which freight forwarders in Delhi/NCR and North India have you
handled directly, and how do you map their decision-making structure?

- How would you position Hapag-Lloyd against competition considering
rail connectivity, transit time, and total logistics cost?

- While working in North India, unlike Port Side - you must deal with
various stakeholders to make things work for your customer and
their business needs, will you be able to collaborate with them, rather than works in silos?

📌 Sr. COORDINATOR SALES EXECUTION (Delhi)
🏢 Hapag-Lloyd
📍 Delhi