We are looking for enthusiastic and customer-focused Customer Experience Executives to join our dynamic operations team. The role involves handling customer interactions, resolving queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries through voice, chat, or email channels.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints professionally and efficiently.
- Maintain a high level of customer satisfaction.
- Follow company policies, processes, and quality standards.
- Accurately document customer interactions and update relevant systems.
- Coordinate with internal teams whenever required.
- Meet defined KPIs, productivity, quality, and customer satisfaction targets.
- Maintain professional communication and a positive attitude.

Candidate Requirements





- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving abilities.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in a quick-paced, target-driven environment.
- Minimum qualification: 12th pass / Graduate.

What We Offer

- Competitive salary and performance incentives.
- Structured training and onboarding.
- Opportunities for career growth and internal promotions.
- Professional and collaborative work environment.
- Employee benefits as applicable.

Interested candidates can share their updated CV at:
+91-XXXXXXXXXX]

Pay: ₹11,000.00 - ₹28,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Interaction Specialist (Kolkata)
🏢 Next Door Real Estate
📍 Kolkata