Role Overview

The Business Solutions will be responsible for translating organisational challenges into structured capability-building solutions, designing strategic client interventions, managing key client accounts, and driving the successful execution of consulting and capability development initiatives.

The role combines strategic thinking, solution development, client advisory, project leadership, and business growth support. The individual will work closely with leadership teams, clients, and subject matter experts to create solutions that strengthen organisational performance.

Key Responsibilities

1. Strategy & Solution Development

- Understand client business priorities, operational challenges, and organisational capability requirements.
- Design customised capability-building frameworks, interventions, and improvement initiatives.
- Develop strategic roadmaps, engagement models, and implementation plans aligned with client objectives.
- Identify opportunities to integrate technology, digital tools, and AI-enabled solutions into capability initiatives.
- Translate business requirements into structured, measurable deliverables.

2. Client Account Leadership

- Lead strategic engagements for assigned client accounts.
- Engage with senior management, business heads, and functional leaders to understand priorities and recommend solutions.
- Conduct periodic client reviews to evaluate progress, identify challenges, and recommend future interventions.
- Ensure alignment between proposed solutions, client expectations, and business outcomes.
- Strengthen long-term client partnerships through consultative engagement.

3. Capability Architecture & Program Design

- Design end-to-end capability-building journeys covering functional, leadership, behavioural, and organisational excellence.
- Develop program structures,



learning objectives, competency frameworks, assessments, and reinforcement mechanisms.
- Identify and on board suitable trainers, industry experts, consultants, and institutional partners.
- Oversee the development of training content, toolkits, SOPs, knowledge resources, and supporting materials.
- Ensure interventions are practical, industry-relevant, and aligned with business requirements.

4. Project & Delivery Leadership

- Oversee multiple client projects from conceptualisation through execution and review.
- Establish project timelines, milestones, responsibilities, and delivery standards.
- Guide internal teams and external partners to ensure effective implementation.
- Monitor project progress, resolve challenges, and ensure quality of deliverables.
- Develop systems and processes to improve operational efficiency and delivery consistency.

5. Business Development & Strategic Growth

- Support the development of new service offerings, business models, and consulting solutions.
- Contribute to client proposals, concept notes, presentations, and commercial discussions.
- Identify opportunities for account expansion, cross-selling, and new business development.
- Conduct industry research to identify emerging capability requirements and market opportunities.
- Support strategic partnerships with industry bodies, academic institutions, and domain experts.

6. Performance Measurement & Continuous Improvement





- Develop evaluation frameworks to assess engagement effectiveness and business relevance.
- Review feedback, assessments, performance observations, and client inputs.
- Prepare strategic reports, management presentations, and recommendations.
- Identify opportunities to enhance existing solutions and engagement models.
- Establish scalable processes, templates, and best practices across client engagements.

7. Innovation & Digital Enablement

- Explore AI-enabled knowledge assistants, digital learning resources, assessment platforms, and workflow automation.
- Translate operational requirements into business requirement documents for technology-enabled solutions.
- Collaborate with technology partners to conceptualise and implement digital capability tools.
- Drive innovation in program design, client engagement, and solution delivery.

Required Qualifications & Skills

- Bachelor's or Master's degree in Business Administration, Management, Strategy, or a related discipline.
- 6–10 years of relevant experience in consulting, business strategy, program management, organisational capability development, or client solutions.
- Strong strategic thinking, problem-solving, and analytical capabilities.
- Experience managing multiple client accounts and complex engagements.
- Excellent stakeholder management and executive communication skills.
- Ability to conceptualise solutions and convert ideas into executable plans.
- Solid proposal writing, presentation, documentation, and project management skills.
- Familiarity with digital tools, AI applications, and process improvement methodologies.
- Experience in consulting, real estate, professional services, or capability-building organisations is an advantage.

Work Location: In person

📌 Business Solutions (Chennai)
🏢 NXG Talent Lab
📍 Chennai