Lead Response Executives

Client Chat Executive (Digital Services)

Role Overview

We are looking for responsible and proactive Chat Executives to handle inbound inquiries from international clients.

You will be the first point of contact for potential customers who message during off-hours.

Your primary responsibility is to:

- Respond quickly and professionally
- Qualify leads
- Provide structured information
- Schedule follow-ups for the sales team
- Maintain organized conversation records

This is not random chatting.
This is structured lead handling.

Shift Timing

- Day shift
- Fixed working hours
- 5–6 days per week

Key Responsibilities

Lead Response

- Reply to incoming messages within defined time limits
- Use pre-approved templates and guidelines
- Maintain professional and confident tone

Lead Qualification

- Ask structured questions to understand client needs
- Identify serious buyers vs general inquiries
- Gather necessary information before escalation

Escalation & Handover

- Forward qualified leads to senior sales team
- Clearly summarize conversation context
- Avoid making unauthorized pricing decisions





CRM & Tracking

- Update lead status in tracking sheet or CRM
- Maintain organized chat records
- Tag priority conversations

Required Skills

- Strong written English
- Rapid typing and response speed
- Professional communication style
- Basic understanding of digital marketing (preferred)
- Ability to follow scripts and SOPs
- Calm under pressure

Important Traits

- Disciplined
- Alert and responsive
- Responsible with client communication
- Honest and reliable

Qualification

- Graduate or final-year student
- Experience in customer support or sales chat preferred

Compensation

- Fixed monthly salary
- Performance bonus based on:
- Response time
- Lead qualification quality
- Conversion support performance

Job Types: Full-time, Permanent

Pay: ₹11,148.67 - ₹52,237.18 per month

Benefits:

- Flexible schedule
- Paid time off
- Work from home

Application Question(s):

- Are you able to work in night shifts ?

Work Location: In person

📌 Sales and Marketing Manager (Kurukshetra)
🏢 Ispier Tech Private
📍 Kurukshetra