ESSENTIALDUTIES AND RESPONSIBILITIES:

- Answering inbound calls for B2B customers.
- Dialing outbound calls for lead generation or sales support.
- Handling chat queries and providing email support.
- Keeping up to date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as requiredand or requested.

Desired Candidate Profile

- Minimum of 1 - 4 years of experience in INTERNATIONAL VOICEPROCESS
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels ofemployees and management




- The candidate should have excellent PC skills and should be well versed with Microsoft Products like
- Excel, Word and Access (optional).
- Strong attention to details and Good follow up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Adaptable to night shifts is mandatory.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):

- Are you comfortable with Night shifts ?

Location:

- Bengaluru, Karnataka (Required)

Work Location: In person

📌 Customer Service Representative (Bengaluru)
🏢 MSI services
📍 Bengaluru