JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through skilled growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facilities Manager - Soft Services | Chennai
At JLL, we are shaping the future of real estate for a better world. We are seeking a customer-focused and detail-oriented Assistant Facilities Manager - Soft Services to support the delivery of exceptional workplace experiences within a large corporate environment in Chennai.

In this role, you will be responsible for overseeing the day-to-day delivery of soft services, ensuring the highest standards of service quality, workplace experience, and client satisfaction. You will work closely with service partners and stakeholders to manage housekeeping, pantry and cafeteria operations, mailroom services, landscaping, pest control, reception, and other workplace support services.

The ideal candidate will be passionate about creating engaging workplace environments, maintaining service excellence, and driving continuous improvements that enhance employee and visitor experiences.

What this Job Involves
Support the delivery of end-to-end soft services operations across the site.
Manage housekeeping, pantry, reception, mailroom, landscaping, pest control, and workplace services.
Conduct regular audits and inspections to ensure service quality and compliance with standards.




Monitor vendor performance against agreed SLAs and KPIs.
Resolve employee and client service requests in a timely and professional manner.
Ensure workplace facilities are maintained to the highest standards of cleanliness, hygiene, and presentation.
Support employee engagement, wellness, and workplace experience initiatives.
Assist in managing soft services budgets, consumables, and inventory controls.
Drive continuous improvement programs to enhance service quality and operational efficiency.
Ensure compliance with health, safety, and environmental standards.

Key Skills & Experience
4-8 years of experience in Facilities Management, Soft Services, Workplace Experience, Hospitality, or Corporate Real Estate.
Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Strong knowledge of housekeeping, front office, pantry, and workplace services operations.
Experience in vendor management, service delivery monitoring, and stakeholder engagement.
Understanding of SLA/KPI management and service quality standards.
Excellent customer service, communication, and interpersonal skills.
Strong planning, coordination, and problem-solving abilities.
Proficiency in MS Office and facilities management systems.

Preferred Qualifications
Background in corporate workplaces, commercial real estate, hospitality, or integrated facilities management.
Certification in Facilities Management, Hospitality Management,



or Customer Experience is an advantage.
Knowledge of EHS standards and workplace compliance requirements.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Assistant Facility Manager - Soft Services (Chennai)
🏢 JLL
📍 Chennai