Job Information

- Date Opened 10/09/2026
- Job Type Full time
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600096
- Industry Technology

Job Description

JOB DESCRIPTION

Cloud Engineer (L2)

RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide L2 technical operations and advanced troubleshooting for AWS and Azure, supporting diagnosis, remediation, performance, capacity and operational improvement.

multi-business-unit cloud workplace with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Key Responsibilities

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Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup.
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Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history.
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Execute approved remediation and automation within change/risk controls.
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Support incident, problem and change management, including RCA inputs.
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Tune monitoring and recommend changes to reduce false positives and alert noise.
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Perform capacity, performance and availability reviews and identify optimization opportunities.
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Support patching, maintenance and operational readiness.
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Maintain technical runbooks, SOPs, known-error records and knowledge articles.
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Participate in major incidents and cross-domain technical bridges.

Must-Have Technical & Operational Skills

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4–7 years cloud/infrastructure operations with L2 troubleshooting.
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Strong AWS and Azure core-services knowledge.
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Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers.
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Compute, storage, backup, database and IAM operations.
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Datadog, CloudWatch and Azure Monitor experience.
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Troubleshooting from metrics, logs, traces and events.
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ITIL-aligned Incident, Problem, Change and Major Incident knowledge.
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PowerShell, Python, Bash or equivalent scripting.
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Ability to support rotational 18x7 operations.

Nice-to-Have Skills

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AWS Associate and/or Azure Administrator/Engineer certification.
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Terraform/IaC.
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Serverless services such as Lambda, API Gateway and managed databases.
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FinOps/cost optimization and rightsizing.
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Event-driven automation/auto-remediation.
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Experience in customer-facing or regulated environments.

Working Model

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Operate within defined governance, security, access-control, change and escalation procedures.
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Maintain accurate operational documentation, handover records and knowledge assets.

📌 Cloud Engineer (Chennai)
🏢 SRM Technologies
📍 Chennai