Company Name: Ghaziabad Mechfab Pvt. Ltd.
Industry: Pre-Engineered Buildings (PEB) & Steel Structures
Location: Ghaziabad, Uttar Pradesh

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships, ensure customer satisfaction, coordinate with internal departments, and support long-term business growth. The ideal candidate should have good communication, coordination, and problem-solving skills, preferably with experience in the manufacturing, construction, or steel structure industry.

Key Responsibilities

- Build and maintain robust relationships with existing and potential customers.
- Handle customer enquiries, queries, complaints, and feedback professionally.
- Coordinate with the Sales, Projects, Production, and Accounts teams to ensure smooth order execution and timely delivery.
- Follow up with clients regarding quotations, purchase orders, project updates, and pending payments in coordination with the concerned departments.
- Maintain customer databases, communication records, and follow-up reports.
- Regularly communicate project progress and delivery updates to customers.
- Identify opportunities for repeat business and customer retention.




- Ensure timely resolution of customer issues and escalate critical matters to management.
- Collect customer feedback and suggest improvements in service quality.
- Prepare regular MIS reports on customer interactions, complaints, pending issues, and customer satisfaction.

Required Skills

- Excellent communication and interpersonal skills.
- Strong coordination, follow-up, and problem-solving abilities.
- Good knowledge of MS Excel, MS Office, and CRM software.
- Ability to manage multiple clients and tasks simultaneously.
- Professional approach to customer handling and complaint resolution.
- Good documentation and reporting skills.

Qualification & Experience

- Graduate in Business Administration, Marketing, or a related field.
- 5-10 years of relevant experience in customer relationship management, client servicing, or sales coordination.
- Experience in the PEB, steel structure, manufacturing, or construction industry will be preferred.

Interested candidates can share their resume.

Contact- +91-XXXXXXXXXX

Email- [email protected]

Pay: ₹50,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Kavi Nagar)
🏢 GHAZIABAD MECHFAB (P
📍 Kavi Nagar