JOB DESCRIPTION

Position: Front Office Associate

Department: Front Office
Designation: Front Office Associate
Reports To: Front Office Manager
Location: Hotel / Resort
Employment Type: Full-Time

Job Summary

The Front Office Associate is responsible for providing a warm and professional welcome to guests and ensuring smooth and efficient front office operations. The role involves guest check-in and check-out, handling reservations and guest requests, maintaining accurate records, and delivering excellent customer service throughout the guest's stay.

Key Responsibilities

- Welcome and greet guests in a courteous and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest details and complete registration formalities.
- Handle room reservations, modifications, cancellations, and guest enquiries.
- Allocate rooms based on reservations and room availability.
- Provide information regarding hotel facilities, services, room types, and local attractions.
- Handle guest requests, complaints, and concerns promptly and professionally.
- Coordinate with Housekeeping, F&B;, Maintenance, Security, and other departments for smooth guest service.
- Maintain accurate guest records and update the hotel property management system.
- Handle guest billing, payments, invoices, and receipts as per company procedures.
- Maintain proper cash handling and ensure accurate shift closing.
- Monitor room status and coordinate with Housekeeping for room readiness.
- Handle telephone calls, emails, and other guest communications professionally.
- Assist guests with luggage, transportation, wake-up calls, and other requirements when required.
- Maintain proper records of room movements, arrivals, departures, and special requests.
- Ensure all guest-related information is handled confidentially.




- Prepare and submit shift reports and other required front office reports.
- Follow hotel SOPs, service standards, safety procedures, and company policies.
- Maintain a clean, organized, and professional front desk area.
- Promote hotel facilities and services to guests wherever appropriate.
- Perform any other duties assigned by the Front Office Manager or Management.

Skills & Competencies

- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-focused approach.
- Good verbal and written English communication.
- Good knowledge of front office operations and hotel procedures.
- Ability to handle guest complaints calmly and professionally.
- Basic computer knowledge and ability to operate hotel PMS/software.
- Good telephone etiquette.
- Solid coordination and teamwork skills.
- Good numerical and cash-handling skills.
- Ability to work under pressure and manage multiple tasks.
- Flexible to work in shifts, including weekends and holidays.

Qualification

- Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
- Freshers can be considered based on communication skills and attitude.
- Previous experience in a hotel/resort front office will be an added advantage.

Experience

Freshers / 1–2 years of experience in Front Office or Hospitality preferred.

Key Performance Areas (KPIs)

- Guest satisfaction and service quality.
- Efficient check-in and check-out.
- Accuracy of guest records and billing.
- Timely handling of guest requests and complaints.
- Proper cash and payment handling.
- Effective coordination with other departments.
- Compliance with hotel SOPs and service standards.

Job Type: Full-time

Pay: ₹17,500.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Front Office Associate (Bengaluru)
🏢 Ramanashree California Resort
📍 Bengaluru