- Customer Greeting & Reception: Welcome customers at the service counter, listen to complaints or routine service requests, and record vehicle history. [1, 2]
- Vehicle Inspection: Conduct a walk-around inspection of the motorcycle or scooter with the customer, noting existing damage, fuel level, odometer reading, and visible issues. [1, 2]
- Job Card Preparation: Open a digital or physical job card in the Dealer Management System (DMS) detailing customer instructions, service types (free service, paid service, or warranty work), and requested repairs. [1, 2, 3]
- Cost & Time Estimation: Calculate accurate labor and spare parts costs, set a realistic delivery time, and obtain formal customer approval before starting work. [1, 2]
- Technician Coordination: Communicate customer complaints clearly to the workshop floor mechanics and track the repair progress throughout the day. [1, 2]
- Value-Added Services & Upselling:



Recommend helpful preventive maintenance packages, annual maintenance contracts (AMCs), or performance/cleaning add-ons (like engine flushes or chain lube) transparently. [1, 2]
- Status Updates: Call or message customers during the day if any extra repairs are found or if there is a delay in the promised delivery time. [1, 2]
- Quality Check & Delivery: Inspect the finished two-wheeler for cleanliness and completion, explain the invoice clearly to the customer at handover, and process payments. [1, 2]
- Post-Service Follow-Up: Make follow-up calls to check customer satisfaction and handle any lingering concerns.

Pay: ₹18,000.00 - ₹25,000.00 per month

Experience:

- Automobile: 1 year (Required)

Work Location: In person

📌 Service Advisor (Banjara Hills)
🏢 Retro Motorcycles
📍 Banjara Hills