Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to join our Tours & Travels team. The ideal candidate will be responsible for contacting potential customers, understanding their travel requirements, promoting our tour packages, and converting enquiries into bookings.

Key Responsibilities

- Make outbound calls to prospective customers and follow up on travel enquiries.
- Understand customers’ travel requirements, preferences, budget, and destinations.
- Explain and promote tour packages, holiday packages, hotel bookings, flight tickets, and other travel services.
- Handle customer queries and provide accurate information about packages, pricing, itineraries, and inclusions.
- Follow up with leads through calls and WhatsApp to generate bookings.
- Maintain proper records of customer enquiries, follow-ups, and conversions.
- Build good relationships with customers and ensure a positive customer experience.
- Achieve daily/monthly calling, follow-up, and sales targets.




- Coordinate with the operations and sales team to ensure smooth booking and service delivery.

Requirements

- Excellent communication and interpersonal skills.
- Good command of English and Malayalam; Hindi or other languages will be an added advantage.
- Confident and pleasant telephone manner.
- Basic computer knowledge and familiarity with WhatsApp.
- Sales-oriented with good convincing and negotiation skills.
- Ability to handle multiple customer enquiries and follow up consistently.
- Previous experience in telecalling, customer service, sales, or the travel industry is preferred.
- Freshers with good communication skills and a solid interest in travel and sales are also welcome.

What We Offer

- Competitive salary with attractive performance-based incentives.
- Training and guidance in the travel industry.
- Opportunity to develop sales and customer-handling skills.
- Friendly and professional work environment.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Kochi)
🏢 Santamonica Study Abroad
📍 Kochi