About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 Billion+ checks across 4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Roles & Responsibilities

- Manage Local Address Digital Verification operations and ensure all assigned cases are completed within the defined SLA/TAT.
- Be responsible for end-to-end digital verification of local address cases while maintaining accuracy and quality standards.
- Handle client communication and coordinate with clients/stakeholders regarding verification-related queries, requirements, and case updates.




- Connect and coordinate with relevant stakeholders for audits, data validation, and resolution of cases involving insufficient or incomplete data.
- Track priority and critical cases and coordinate with the team to ensure timely completion within the defined TAT.
- Monitor the quality of daily incoming operational cases and support the team in completing them with adequate quality

Requirements

- Graduate in any discipline.
- Basic knowledge of MS Excel and Google Sheets.
- Excellent verbal and written communication skills.
- Fluent English communication is mandatory.
- Comfortable working in a fast-paced and challenging setting.
- Ability to coordinate with multiple stakeholders and effectively manage priority/critical cases.
- Strong attention to detail and commitment to maintaining quality standards.

Work Details

- Location: Sector 44, Gurgaon
- Additional: Some Saturdays may be worked in a month, compensated with extra overtime pay.

📌 Analyst I - Operations (LADV) (Gurugram)
🏢 OnGrid
📍 Gurugram