Operations Executive – Home Services Platform

Company: Fixx Works
Job Type: Full-time
Employment Type: In-house
Industry: Home Services / On-Demand Services / Service Marketplace
Experience: 0–3 years
Education: Any Degree / Diploma
Salary: Based on experience and capability

About Fixx Works

Fixx Works is building an on-demand service platform designed to connect customers with verified service professionals across multiple everyday service categories.

Our platform is being developed to support services such as electrical, plumbing, AC and appliance service, carpentry, painting, civil works, cleaning, pest control, home assistance, manpower services, laundry and other household and business support services.

We are looking for an energetic and responsible Operations Executive to become part of our core in-house team and help us establish and operate the platform.

Key Responsibilities

The Operations Executive will support the day-to-day operations of Fixx Works, including:

Partner & Vendor Operations

- Identify and contact technicians, service professionals, independent partners and service vendors.
- Explain the Fixx Works platform and partner onboarding process.
- Assist partners with registration and profile completion.
- Collect and verify required KYC and business documents.
- Follow up on incomplete applications.
- Coordinate partner training and onboarding.
- Maintain partner availability and service-area information.
- Assist with partner attendance, pauses, replacement requests and operational issues.
- Escalate verification or compliance concerns to management.

Customer & Booking Operations

- Assist customers with service enquiries.
- Coordinate bookings between customers and service partners.
- Monitor scheduled, accepted, ongoing and completed jobs.
- Follow up on delayed or unaccepted bookings.
- Assist with cancellations and rescheduling.
- Coordinate urgent service requirements.
- Follow up with customers after service completion when required.




- Escalate complaints and disputes to the appropriate management team.

Service Quality

- Monitor partner service performance.
- Review customer ratings and feedback.
- Identify repeated complaints or service-quality issues.
- Follow up with partners regarding service standards.
- Maintain records of warnings, complaints and operational escalations.
- Help ensure customers receive a professional and reliable service experience.

Admin & Back-Office Support

- Work with the Fixx Works Admin Panel.
- Update customer, partner and booking information.
- Maintain operational records and reports.
- Prepare daily and weekly operational summaries.
- Track pending approvals and unresolved cases.
- Coordinate with management regarding partner, customer and vendor issues.
- Maintain accurate Excel/Google Sheets records where required.

Field Coordination

The candidate should also be comfortable with occasional field work when required, including:

- Meeting prospective service partners.
- Supporting partner onboarding drives.
- Visiting service areas.
- Coordinating with local vendors.
- Supporting Fixx Works promotional or operational activities.

Eligibility

Candidates should preferably have:

- Any Bachelor's Degree or Diploma.
- 0–3 years of experience in operations, customer service, field operations, administration, service coordination or a related role.
- Freshers with strong communication and computer skills may also apply.
- Good spoken Tamil.
- Ability to communicate in basic/professional English.
- Basic computer knowledge.
- Working knowledge of MS Excel or Google Sheets.
- Comfortable using mobile apps, web applications and digital tools.




- Ability to communicate professionally with customers and service professionals.
- Willingness to perform both office and occasional field work.

Preferred Experience

Preference may be given to candidates who have previously worked in:

- Home-service companies
- Service marketplaces
- Facility management
- Field operations
- Customer support
- Logistics or delivery operations
- Technician/service centres
- Vendor management
- Manpower agencies
- Startups

Experience in these industries is preferred but not mandatory.

Skills We Are Looking For

The ideal candidate should be:

- Responsible and dependable
- Good at communication
- Comfortable speaking with different types of people
- Patient while handling customers
- Strong in follow-up
- Organised and detail-oriented
- Comfortable learning new software
- Able to handle multiple tasks
- Capable of resolving basic operational problems independently
- Willing to take ownership of assigned responsibilities
- Comfortable working in a growing startup environment

Important

This is not purely a desk-based data-entry position.

The employee will be involved in the actual day-to-day development and operations of Fixx Works, including customer coordination, service-partner onboarding, booking monitoring, operational follow-up and problem resolution.

We are therefore looking for candidates who are interested in growing with the company, rather than candidates looking only for routine office work.

Career Growth

As Fixx Works expands, high-performing employees may have opportunities to progress into roles such as:

Senior Operations Executive → Team Leader → City Operations Manager → District Operations Manager → Regional/State Operations

How to Apply

Interested candidates can apply through Indeed with their updated resume.

Shortlisted candidates will be contacted for an interview with the Fixx Works management team.

Pay: ₹10,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Operations Executive – Home Services Platform (Erode)
🏢 Fixx Works Private
📍 Erode