Sr Administrator (Support & Operations)

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Responsible for end-to-end SAP Security administration, user access management, role design, authorization troubleshooting, audit compliance, and SAP GRC support across SAP landscapes including ECC, S/4HANA, BW, Fiori, SRM, CRM, and Solution Manager. The role requires handling complex security incidents, compliance requirements, and stakeholder interactions while ensuring SLA adherence.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

📌 Sr Administrator (Support & Operations) (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar