The Front Office Executive serves as the first point of contact for patients, visitors, and guests at GEM Hospital. This role involves managing the reception area, handling patient enquiries, coordinating appointments, and ensuring a welcoming and skilled environment that reflects the hospital’s service standards.

Duties and Responsibilities

- Patient Interaction & Reception
- Greet and assist patients, visitors, and attendants politely.
- Provide information about hospital services, departments, and doctors.
- Appointments & Registration
- Handle patient registration and maintain accurate records in HIMS.
- Manage doctor appointments and confirm schedules.
- Communication Management
- Attend phone calls, respond to inquiries, and transfer calls appropriately.
- Coordinate with doctors, nurses, PRO, and other administrative staff for smooth communication.
- Admission & Discharge Support




- Guide patients through admission and discharge processes.
- Ensure necessary documents are collected and updated.
- Billing & Cash Handling
- Assist in billing-related queries.
- Handle cash/receipts and reconcile transactions.
- Customer Service & Issue Resolution
- Address patient concerns with empathy and escalate unresolved issues to the Manager.
- General Administration
- Maintain cleanliness and orderliness of reception and waiting areas.
- Ensure compliance with hospital policies and confidentiality norms.

Experience : 1-5 years of experience
Shift timing: Rotational shift

Interested candidate call +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Office Executive (Perungudi)
🏢 GEM HOSPITAL
📍 Perungudi