Team Leader – Customer Service (Non-Voice Process)

Company: Excevo

Job Location: Remote (Anywhere in India)

Job Type: Full-time

Pay Rate: $4.00 per hour

Payment Frequency: Monthly

Excevo is a leading B2B technology and outsourcing service provider based in England, delivering business and technical expertise to clients across the globe.

At Excevo, we offer a dynamic and rewarding environment for motivated individuals looking to grow their careers whilst supporting international clients.

About the Role

We are looking for an experienced and detail-oriented Team Leader Associate – Customer Service (Non-Voice Process) to join our team at Excevo.

The role will focus on overseeing customer service operations, handling escalations, supporting team performance, and ensuring customer queries received through web chat, email, and social media are handled professionally and efficiently.

Key Responsibilities:

- Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
- Deal with escalations from the Customer Service Chat Agents
- Actively participate in team meetings
- Willing to work at any given time between 7am - 10pm UK, Monday - Sunday.

Key Performance Indicators:

- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes
- Deal with escalations




- Ensure team hit agreed KPIs and Objectives
- Ensure team adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications:

- Passionate about customer care
- Good typing skills
- Fluent in written and spoken English
- Time flexible and able to work rotational shifts, including public holidays and weekends
- Positive attitude
- Able to work well under pressure and with minimum supervision
- Fast learner who can work with set targets
- Minimum 5 years of experience in a Team Leader role

Important Notice: Excevo follows a merit-based recruitment process. We do not charge any fee at any stage of the recruitment process (application, interview, or processing). If you receive any communication requesting money for a job offer or "selection fee" from individuals claiming to represent us, please treat it as a fraudulent attempt. You can report such incidents on the job portals.

Perks:

- Work from home

Application Question(s):

- Do you have your own laptop/PC with Windows 11?
- Do you have internet access of 50/60 Mbps as minimum?
- Are you an immediate joiner?
- Do you have a minimum of 4 years of experience in a Team Leader role? Please note that only candidates who meet this requirement can apply.

Work Location: Remote

📌 Customer Service Team Leader-IND (India)
🏢 EXCEVO
📍 India