JOB DESCRIPTION – E-COMMERCE MANAGER

Department: E-commerce / Sales & Marketing
Experience: 3–4 Years
Employment Type: Full time
Location: Bangalore
Reporting To: Head of Sales / Management

Job Summary

We are looking for a result-oriented E-commerce Manager with 3–4 years of hands-on experience in managing and growing online sales through Amazon and Shopify. The candidate will be responsible for the end-to-end e-commerce business, including online store management, product listings, inventory coordination, order processing, digital marketing, customer service, sales analysis, and marketplace account management.

The ideal candidate should have strong knowledge of Amazon Seller Central and Shopify, with the ability to improve product visibility, drive online sales, optimize conversion rates, and ensure smooth day-to-day e-commerce operations.

Key Responsibilities1. Amazon Marketplace Management

- Manage the complete Amazon Seller Central account and day-to-day marketplace operations.
- Create, upload, and optimize product listings, titles, descriptions, bullet points, keywords, images, and A+ Content.
- Monitor product rankings, search visibility, Buy Box performance, and listing health.
- Manage Amazon advertising campaigns, including Sponsored Products and other relevant ad formats.
- Track sales performance, advertising spend, ACOS, ROAS, and profitability.
- Monitor account health, customer feedback, ratings, reviews, returns, and marketplace compliance.
- Coordinate with Amazon support to resolve listing, account, payment, and operational issues.
- Plan and execute promotional campaigns, deals, and seasonal sales activities.

2. Shopify Store Management

- Manage the end-to-end operations of the Shopify online store.
- Upload and maintain product catalogues, pricing, product descriptions, images, collections, and inventory.
- Maintain website content, banners, landing pages, navigation, and product categorization.
- Monitor website functionality, product availability, checkout process, and payment gateway performance.
- Improve user experience, conversion rates, and overall online shopping experience.
- Coordinate website updates, theme customizations, app integrations, and technical fixes.
- Implement SEO best practices for product pages, collections, and website content.
- Monitor website traffic, customer behaviour, conversion rates,



and sales performance using available analytics tools.

3. End-to-End Order & Inventory Management

- Manage the complete order lifecycle, from order receipt to dispatch, delivery, and returns.
- Coordinate with warehouse, logistics, sales, and finance teams for timely order fulfilment.
- Monitor inventory levels across Amazon, Shopify, and warehouse systems.
- Ensure stock availability, accurate product pricing, and synchronization of inventory across channels.
- Track cancellations, returns, refunds, replacements, and customer complaints.
- Reconcile orders, settlements, marketplace fees, refunds, and payment receipts.
- Maintain accurate records of orders, stock, sales, and operational issues.

4. Digital Marketing & Sales Growth

- Plan and execute online sales campaigns across Amazon and Shopify.
- Coordinate paid advertising, promotions, email marketing, and retargeting activities as applicable.
- Work on SEO, keyword research, product discoverability, and organic traffic growth.
- Identify opportunities to improve traffic, conversion rates, average order value, and repeat purchases.
- Monitor campaign performance and optimize marketing expenditure to achieve sales and profitability targets.
- Coordinate with internal teams or external agencies for creatives, product images, banners, and promotional content.

5. Analytics, Reporting & Business Performance

- Prepare daily, weekly, and monthly e-commerce sales reports.
- Track revenue, units sold, traffic, conversion rates, advertising performance, returns, and margins.
- Analyse product-wise and channel-wise performance and identify growth opportunities.
- Monitor competitor pricing, product assortment, promotions, and marketplace trends.
- Provide actionable insights and recommendations to management.
- Maintain sales forecasts, promotional calendars, and performance dashboards.

6. Customer Experience & Process Management

- Ensure timely responses to customer queries and marketplace messages.




- Monitor customer reviews, ratings, complaints, and product feedback.
- Work towards improving customer satisfaction and reducing returns and cancellations.
- Develop and maintain standard operating procedures for listings, order processing, returns, and reconciliation.
- Ensure compliance with marketplace policies, pricing guidelines, and applicable business requirements.

Required Skills & Qualifications

- Graduate in Business Administration, Marketing, E-commerce, or a related field.
- 3–4 years of hands-on experience in e-commerce operations and marketplace management.
- Strong working knowledge of Amazon Seller Central and Shopify.
- Experience in product listing, catalogue management, inventory control, order processing, returns, and settlements.
- Knowledge of Amazon PPC, keyword optimization, SEO, and online promotional campaigns.
- Familiarity with Google Analytics, Shopify Analytics, Excel, and sales reporting.
- Understanding of payment gateways, logistics integrations, and e-commerce applications.
- Strong analytical, coordination, communication, and problem-solving skills.
- Ability to manage multiple priorities independently and meet business targets.

Key Performance Indicators (KPIs)

- Online sales and revenue growth.
- Gross margin and contribution profitability.
- Product listing quality and catalogue accuracy.
- Website conversion rate and traffic growth.
- Advertising efficiency, ACOS, and ROAS.
- Order fulfilment turnaround time.
- Inventory accuracy and stock availability.
- Reduction in cancellations, returns, and customer complaints.
- Timely marketplace settlement and sales reconciliation.

Preferred Candidate Profile

- Candidates with practical experience independently managing both Amazon and Shopify operations.
- Experience in consumer products, lifestyle products, home appliances, or premium product categories is preferred.
- A hands-on professional who can manage daily operations while also developing strategies for online sales growth.

The role requires end-to-end ownership of e-commerce operations, with a focus on revenue growth, operational efficiency, customer satisfaction, and profitability.

Pay: ₹40,000.00 - ₹55,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

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