The CRM Executive is responsible for managing customer relationships throughout the complete project lifecycle, from initial enquiry and project confirmation through design, construction, interior execution, completion, and post-handover support. The role involves handling customer queries and complaints, coordinating with Sales, Architecture, Design, Interior, Projects, Accounts, Purchase, Quality Control, and Management, and ensuring timely follow-up and resolution of customer requirements. The CRM Executive will also maintain accurate CRM records, coordinate payment follow-ups, collect customer feedback, monitor satisfaction, and prepare regular MIS and customer status reports to ensure a smooth and skilled customer experience.

Key Responsibilities

- Act as the primary point of contact for customers throughout the project lifecycle.
- Maintain strong customer relationships through regular communication, follow-ups, and timely updates.
- Handle customer queries, complaints, and requests, coordinating with concerned departments for timely resolution.
- Coordinate with Sales, Architecture, Design, Interior, Projects, Accounts, Purchase, Quality Control,



and Management to ensure customer requirements are properly addressed.
- Coordinate payment follow-ups with customers and the Accounts/Finance team.
- Maintain accurate and updated customer information, communication history, project status, and payment records in the CRM/ERP system.
- Collect customer feedback, monitor satisfaction, and identify areas for improving customer experience.
- Prepare regular customer follow-up, complaint, payment, project status, feedback, and MIS reports.
- Ensure all customer requirements and commitments are properly communicated, documented, followed up, and closed within the agreed timeline.

Requirements

- Bachelor’s degree in Business Administration, Marketing, Architecture, Interior Design, or a related field.
- 5+ Experience in customer relationship management, client servicing, or the architectural/construction industry is preferred..
- Knowledge of architecture, interior design, or construction processes will be an added advantage.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Kochi)
🏢 CREO HOMES
📍 Kochi