TELECALLER EXECUTIVE – HOMEIQ

Company: HOMEIQ
Position: Telecaller Executive
Department: Sales & Business Development
Employment Type: Full-Time
Location: Tamil Nadu / Karnataka

About HOMEIQ

HOMEIQ is a growing smart automation company specializing in Gate Automation, Home Automation, Smart Locks, and Entrance Automation solutions.

We are looking for energetic and target-oriented Telecaller Executives to handle customer enquiries, follow up with leads, generate site visits, and support the sales team in converting enquiries into orders.

Key Responsibilities

- Handle incoming and outgoing customer calls.
- Contact customers who enquire about HOMEIQ products and services.
- Primary focus will be Gate Automation, including gate motors and related automation solutions.
- Introduce Home Automation solutions based on the customer's requirements.
- Understand customer requirements, gate type, location and project requirements.
- Explain products, features, benefits and basic pricing information to customers.
- Qualify leads and identify genuine sales opportunities.
- Schedule site visits and appointments for the sales team.
- Follow up with customers through phone calls and WhatsApp.
- Maintain regular follow-up until the enquiry is converted or closed.
- Reconnect with old, pending and missed leads to generate new opportunities.
- Coordinate with the sales team regarding customer requirements and site visits.
- Update customer details, call status, follow-up dates and lead status in the CRM/system.
- Maintain daily call and follow-up reports.
- Achieve assigned daily and monthly calling, lead-generation and appointment targets.
- Build good customer relationships and provide a professional customer experience.
- Handle customer questions and coordinate with the relevant team whenever technical clarification is required.

Primary Product Focus1. Gate Automation – Primary

- Sliding Gate Motors




- Swing Gate Automation
- Gate Automation Accessories
- Wi-Fi-enabled Gate Automation
- Smart Gate Control
- Entrance Automation Solutions

2. Home Automation – Secondary

- Smart Touch Switches
- Retrofit Automation
- Smart Lighting
- Smart Curtains
- Smart Locks
- Smart Home Control
- Alexa / Smart Home Integration

Candidate Requirements

- Minimum qualification: 12th Pass / Diploma / Any Degree.
- Previous experience in Telecalling, Inside Sales, Telesales or Customer Support is preferred.
- Freshers with good communication and sales skills can also apply.
- Must be confident speaking with customers over the phone.
- Should be comfortable working with daily and monthly targets.
- Should have a positive attitude and willingness to learn.
- Basic knowledge of smartphones, WhatsApp and computer applications is required.
- Experience with CRM or lead management software is an added advantage.

Language Requirements

Mandatory:

- Tamil – Must
- Kannada – Must

Preferred:

- English – Basic communication
- Hindi – Added advantage

The candidate should be comfortable communicating with customers in Tamil and Kannada, depending on the customer location.

Key Skills

- Excellent Telecalling Skills
- Customer Communication
- Lead Qualification
- Lead Follow-up
- Sales Conversion
- Appointment Booking
- Customer Relationship Management
- Target Achievement
- WhatsApp Communication
- Basic Computer Knowledge
- Positive and Professional Attitude

Daily Responsibilities





- Make a high number of customer calls every day.
- Contact new leads immediately after receiving enquiries.
- Follow up with existing leads.
- Identify customers who require Gate Automation.
- Generate qualified site-visit opportunities.
- Coordinate appointments with the sales team.
- Update all lead and follow-up information.
- Reconnect with old and pending enquiries.
- Submit daily calling and follow-up reports.

Performance Metrics

Performance will be evaluated based on:

- Number of calls made
- New leads contacted
- Qualified leads generated
- Site visits/appointments generated
- Follow-up completion
- Lead conversion
- Sales contribution
- Monthly target achievement

Salary & Incentives

- Salary: Based on experience and interview performance
- Performance Incentives: Available based on lead generation, appointments and sales performance
- Additional incentives/rewards may be provided for achieving monthly targets.

Career Growth

High-performing employees can grow into positions such as:

Telecaller Executive → Senior Telecaller → Inside Sales Executive → Business Development Executive → Sales Team Leader

Why Join HOMEIQ?

- Work with a growing smart automation brand.
- Training will be provided on Gate and Home Automation products.
- Performance-based incentives.
- Opportunity for career growth.
- Professional and target-oriented work environment.
- Opportunity to work with customers across Tamil Nadu and Karnataka.

Candidate Profile

We are looking for someone who is:

Confident Energetic Target-Oriented Positive at Communication Consistent with Follow-ups Customer-Focused

Apply Now

HOMEIQ – Smart Automation Solutions

Website: www.homeiq.in
Join HOMEIQ and grow with the future of Gate & Home Automation.

Job Type: Full-time

Pay: From ₹23,000.00 per month

Work Location: In person

📌 TELECALLING EXECUTIVES (Coimbatore)
🏢 TATA Sky
📍 Coimbatore