We are looking for enthusiastic and customer-focused Customer Support Executives / Telecalling Executives to join our BPO team in Bengaluru.

The selected candidate will be responsible for communicating with customers over the phone, understanding their requirements, providing appropriate information or assistance, and ensuring a positive customer experience.

Key Responsibilities

- Handle inbound and/or outbound customer calls professionally.
- Communicate with customers to understand their queries, requirements, and concerns.
- Provide accurate information about products, services, or processes.
- Resolve customer queries and complaints or escalate them to the appropriate team when required.
- Make outbound calls to customers as part of the assigned BPO process.
- Maintain proper records of customer interactions and update information in the system.
- Follow the company's calling scripts, processes, and quality standards.
- Achieve assigned daily/weekly/monthly calling and performance targets.
- Maintain a qualified and courteous approach while interacting with customers.

Requirements

- Good communication skills in English and/or relevant regional languages.
- Comfortable speaking with customers over the phone.




- Basic computer knowledge and ability to use CRM/software.
- Good listening and problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to work in a target-oriented environment.

What We Offer

- Competitive salary.
- Performance-based incentives.
- Training and process guidance.
- Growth and career-development opportunities.
- Friendly and professional work environment.

Location: Bengaluru, Karnataka
Role: Customer Support Executive / Telecalling Executive
Industry: BPO / Customer Service
Employment Type: Full-time

Salary & Benefits

- In-hand Salary: ₹18,000 – ₹20,000 per month
- Attractive performance-based incentives
- Overtime (OT) available with additional earnings
- Rotational shifts available
- Training and process guidance provided
- Career growth opportunities
- Supportive and professional work environment

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive / Telecalling / BPO (Hebbal)
🏢 Optizenith Global Solutions Private
📍 Hebbal