Role description

Seeking an experienced Business Analyst with expertise in RPA and Automation initiatives to drive requirement gathering, process analysis, documentation, and stakeholder engagement. The role requires working closely with business teams to identify automation opportunities, define solutions, and support delivery across multiple projects.

Must-Have Skills

Business Analysis & Process Improvement

- 3+ years of Business Analysis experience
- Requirements Elicitation & Stakeholder Management
- Business Process Modeling
- Process Flow Creation
- BPMN
- Workflow Diagrams
- As-Is / To-Be Process Mapping
- Process Improvement Initiatives
- Automation Initiatives Experience

Documentation

- BRD Preparation
- FRD Preparation
- User Stories
- Use Cases
- Acceptance Criteria Documentation

Methodologies

- Agile
- Lean Product Development
- Waterfall

Core Competencies

- Strong Understanding of Automation Tools
- Ability to Manage Multiple Projects Independently
- Organizational & Time Management Skills
- Analytical Thinking
- Critical Thinking
- Creative Problem-Solving
- Data-Driven Mindset
- Solid Analytical Capabilities
- Excellent Written & Verbal Communication Skills

Good-to-Have Skills

- Exposure to Enterprise RPA / Automation Programs
- Experience Working with Cross-Functional Teams




- Experience Working with Geographically Distributed Teams
- Change Management
- Stakeholder Adoption Management
- RPA/Automation Certifications (UiPath, Automation Anywhere, Blue Prism, or Equivalent)

Qualifications

- 5+ years of overall experience.
- Proven experience in Business Analysis, Automation, and Process Improvement programs.
- Strong capability in requirements gathering, documentation, process mapping, and stakeholder engagement.

Skills

Agile, Automation Anywhere, Business Analysis, Change Management, Process Documentation, Robotic Process Automation, Process Improvement, Product Management, Requirements Gathering, Workflow Automation, Waterfall

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Business Analysis (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram