Key Responsibilities:

- First point of contact for customer concerns relating to technical issues with the Magento E commerce application
- Act as a customer champion and communicate their needs to internal product and engineering groups
- Provide timely response resolution to technical product and cloud infrastructure inquires
- Provides resolutions within established Service Level Agreement Guidelines
- Trouble shoot qualify cases before advancing it to engineering
- Answer questions regarding product functionality and usage
- Work high priority technical incidents and critical outages
- Product content creation KB articles white papers forum participation
- Provide knowledge transfer sessions to help reduce critical issues into Adobe
- Experience in PHP LINUX
- Qualification BE BTECH

Preferred Skills:

Technology->Java->Java - ALL,Technology->Content Management->Opentext CMS,Technology(IBPO)->Open System->Linux

📌 Technical Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru