Position: IT Enterprise Hardware Engineer – L1/L2
Job Type: Field Support
Experience: 1–4 Years
Job Summary:
We are looking for an IT Hardware Engineer to provide onsite L1/L2 support for enterprise servers and IT infrastructure. Engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.
Key Responsibilities:
- Installation, rack mounting and commissioning of enterprise servers.
- Hardware troubleshooting and replacement of server components.
- Basic knowledge of Dell, HPE and Lenovo servers.
- Troubleshooting CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.
- RAID configuration and basic server hardware configuration.
- BIOS/firmware upgrades and hardware health checks.
- Basic Windows Server and Linux OS installation and troubleshooting.
- Basic IP, DNS, Gateway and network configuration.
- Server reboot, power cycle and basic diagnostic activities.
- Follow customer SOPs and prepare service/activity reports.
- Coordinate with L2/L3 teams and OEM support for complex issues.
- Travel to customer locations for onsite support as required.
Required Skills:
- Good knowledge of enterprise server hardware.
- Basic Windows Server/Linux knowledge.
- Basic RAID and storage knowledge.
- Basic networking knowledge.
- Good troubleshooting and communication skills.
- Willingness to work onsite and travel as required.
Qualification:
Diploma / B.E. / B.Tech / B.Sc. / CCNA / MCSE or equivalent IT qualification.
Preferred Skills:
Experience with HPE ProLiant, Dell PowerEdge, Lenovo ThinkSystem, iLO/iDRAC, RAID controllers and server diagnostics.
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund