Role description

Job Responsibilities

1Leverage extensive expertise to assess project impacts considering crosseffects and alternative actions while building crossgeo crossfunctional and partner relationships to elevate the ES brand

2Develop the ability to consistently demonstrate transformation execution thought leadership to the customer during times of ambiguity or conflict

3Drive largescale highrisk engagements with multiple workstreams ensuring strategic alignment and future account growth

4Focus on governance stakeholder alignment quality checks and overall project structure to provide comprehensive oversight and ensure full accountability for the project

5Coach and mentor junior EMs Senior Engagement Managers Engagement Managers and Associate Engagement Managers and lead Senior Engagement Managers in large complex projects

6Lead the delivery team throughout the engagement often in collaboration with a services partner

7Manage the engagement governance timeline scope risk change management resourcing reporting and financials

8Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered

9Understand the goals and align the deliverables accordingly

10Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success

11Be the single contact to encourage collaboration and customer agreement on proposed solutions





12Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results

13Identify gaps between actuals and plan of record proposing solutions and driving resolutions

14Lead the delivery team throughout complex programs often with multiple workstreams and in collaboration with a services partner

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

12-20 years progressive experience as part of a professional services organization or equivalent educationexperience

Ability to travel up to 50

Industry domain expertise in insert workflow

Creativity with comfort running projects independently

Experience driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions

Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption

Skills





Mandatory Skills : ServiceNow HRSD, ServiceNow ITSM, ServiceNow(ITOM ITSM and other) Functional Testing

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling recent ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Director - Program & Project Management (Hyderabad)
🏢 LTM
📍 Hyderabad