Location: Rattan Jyoti Building, Rajendra Place, New Delhi, Delhi 110008
Job Type: Full-Time
Department: Customer Support
Experience Required: 1-2 years
Job Overview
We are seeking a Customer Support Executive to handle client queries, provide timely resolutions, and ensure a positive client experience for Hemsworth Consulting's clients.
Key Responsibilities
- Respond to client queries via phone, email, and chat in a timely and qualified manner.
- Resolve customer issues and escalate complex cases to the relevant team when required.
- Maintain accurate records of client interactions and follow-ups in the CRM/ticketing system.
- Coordinate with internal teams (operations, tax, audit) to ensure timely resolution of client requests.
- Follow up with clients to ensure satisfaction and closure of open issues.
- Prepare periodic reports on query volumes, turnaround time, and client feedback.
- Assist in onboarding new clients and guiding them through company processes.
Qualifications
- 1-2 years of experience in a customer support / client service role.
- Good written and verbal communication skills.
- Patient, empathetic, and solution-oriented approach.
- Basic proficiency with MS Office and CRM / ticketing tools.
- Bachelor's degree in any discipline preferred.