- Business Planning and Review
- Coordinates with Account Manager for account plan recent areas of growth
- Transition Coordination
- Plans and reviews the people infrastructure and technology requirements with the transition team to finalize the target delivery model
- Reviews and signs off SOW MSA to complete the contractual process
- Signs off training certification methodology to ensure the right skilling of the engagement
- Operations
- Coordinates resource deployment across all processes for the engagement size span shift utilization skill set to ensure budget and pricing compliance
- Identifies training needs to ensure development across domain operations and behavioral competencies
- Governance Planning
- Prepares internal and external governance models to monitor contractual compliance employee engagement performance and relationship health
- Performance Talent Planning
- Creates scorecards for the engagement and cascades them to the team to ensure alignment with engagement objectives
- Creates career development and succession plans for direct reportees to ensure sustainable employee engagement and motivation
- Financial Review
- Conducts monthly financial reviews with direct reportees and the BU Head and takes corrective actions when required
- Resource Optimization
- Identifies and implements opportunities for work redesign shift utilization staff mix and staff utilization to meet or exceed internal financial goals
- Revenue Enhancement
- Validates and prepares business cases for identified opportunities within existing service lines for growth
- CSAT Customer Satisfaction
- Engages with key client stakeholders on improvement areas and commits resources to enhance customer satisfaction
- Domain Expertise Required
- Strong domain knowledge in F A Finance Accounting
- RTR Record to Report
- AP Accounts Payable
- AR Accounts Receivable
- FP A Financial Planning Analysis