Sr Technical Lead (Support & Operations)

Greater Noida, Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities

Core Responsibilities

- Install, configure, administer, upgrade, patch, and troubleshoot and other middleware platforms.
- Manage middleware environments across Development, Test, UAT, and Production landscapes.
- Perform middleware capacity management, performance tuning, and health checks.
- Support application deployment, release activities, and environment migrations.
- Analyze and resolve middleware incidents, service requests, and problem tickets.
- Perform root cause analysis and implement preventive measures to improve platform stability.
- Design and implement middleware architecture, high-availability, and disaster recovery solutions.
- Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.
- Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.

Skill Requirements

Technologies & Technical Skills-

Middleware Platforms:

- Kafka / MuleSoft
- AWS SNS/SQS
- BizTalk
- Kong API Gateway

- IBM Big Fix
- IBM WebSphere MQ / MQ Series

- Deployment, configuration, patching, upgrades, and migrations.

Operating Systems





- Linux (RHEL, CentOS, Oracle Linux)
- Unix (Solaris, AIX)

Monitoring & ITSM Tools

- Splunk
- BMC Remedy
- ServiceNow
- Enterprise Monitoring Tools

Database Knowledge (Preferred)

- Oracle Database
- Basic SQL and database connectivity troubleshooting

Other Requirements

Support Coverage (24x7)

- Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity.
- Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.
- Support critical production incidents and provide timely resolution within agreed SLA commitments.
- Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.

Automation Skills

- Hands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.
- Robust scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.
- Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
- Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.

📌 Sr Technical Lead (Support & Operations) (Greater Noida)
🏢 HCLTech
📍 Greater Noida