Full job description

1. Operations & Workshop Management

- Oversee day-to-day service operations, including job card opening, bay allocation, technical quality checks, and timely vehicle delivery.
- Monitor floor productivity, technician efficiency, and work-in-progress (WIP) vehicles to minimize turnaround time (TAT).
- Manage spare parts inventory and coordinate with supply chain teams to prevent vehicle backlogs due to parts unavailability.

2. Financial & P&L; Accountability

- Develop and manage annual departmental budgets, operating expenses, and monthly financial targets.
- Track Profit & Loss (P&L;) statements, labor sales, accessory sales, and warranty claim settlements to maximize gross margins.
- Implement cost-control measures without compromising service quality or workplace safety.

3. Team Leadership & Development

- Lead, mentor, and evaluate Service Managers, Service Advisors, Shop Foremen, and technicians.




- Conduct periodic training programs on emerging technologies, including EV (Electric Vehicle) architecture, diagnostics, and OEM guidelines.
- Foster a high-performance culture, manage staffing levels, and handle performance appraisals.

4. Customer Relationship Management (CRM) & Compliance

- Drive high Customer Satisfaction Index (CSI) scores and manage escalations or complex customer grievances.
- Monitor repeat-repair ratios and institute corrective quality control measures.
- Ensure strict adherence to OEM compliance protocols, statutory safety requirements, and environmental standards.

Pay: From ₹35,000.00 per month

Advantages:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Sales Manager (Tiruppur)
🏢 Rajdurai's e vehicle
📍 Tiruppur