- Minimum 2-3 years’ experience in DSS, providing technical support in a quick paced and constantly changing environment up to executive management level.
- Excellent customer service and communication skills including providing VIP support.
- Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365 .
- Diagnosing and troubleshooting desktop system, printer and operating problems
- Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365.
- Support of End User for video conferencing units..
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support .
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC .
- MS Office (Windows and Mac) software.
- Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer.




- Excellent customer service and communication skills including providing VIP support
- Skilled in documenting written troubleshooting steps and instructions .

Technical Skills Required:

- Re-Imaging Laptops and PC.
- Active Directory, Autopilot & MS Intune.
- SCCM
- Office 365 Troubleshooting
- Static IP and DHCP
- Default Gateway
- Event viewer
- Use of Login script, MSI & EXE
- Indexing in Microsoft Windows
- Troubleshooting Printers
- Split Tunnel VPN Vs. Full Tunnel VPN
- Miracast - wirelessly shared multimedia
- Cisco Mini Bar
- VLAN & Basic Networking Knowledge.
- IT Asset Management
- Ticket Tool- SNOW

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:

- Bachelor's (Required)

Experience:

- Desktop support: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Desktop Support Engineer (Gurugram)
🏢 Total IT Global
📍 Gurugram