Job Overview

We are looking for a confident and enthusiastic Aviation Telecaller to connect with prospective students/candidates, explain aviation training programmes, handle enquiries and support the admissions process. The candidate will be responsible for making outbound calls, responding to leads, conducting regular follow-ups and converting enquiries into admissions.

Key Responsibilities

- Make outbound calls to prospective students/candidates regarding aviation training programmes.
- Handle inbound calls and respond professionally to enquiries related to courses, eligibility, fees, duration, training and career opportunities.
- Explain aviation training programmes clearly and assist candidates in selecting suitable courses.
- Follow up with interested candidates through calls, WhatsApp and other communication channels.
- Maintain accurate records of calls, leads, follow-ups and conversion status.
- Update lead details and follow-up activities in the CRM/Excel/HRMS or other assigned systems.
- Generate and maintain a pipeline of prospective candidates.
- Coordinate with the admissions/training team for counselling, assessments, document collection and joining formalities.
- Follow up with candidates who have shown interest but have not completed the admission process.
- Achieve assigned daily/weekly/monthly calling and lead-conversion targets.
- Maintain professional communication and build a positive relationship with prospective candidates.




- Provide accurate information and ensure that no incorrect commitments are made to candidates.
- Prepare basic daily/weekly reports on calls, leads, follow-ups and conversions.
- Perform other related responsibilities assigned by the reporting manager.

Required Skills

- Good verbal communication and interpersonal skills.
- Fluent in English and Hindi; knowledge of additional languages will be an advantage.
- Good convincing, counselling and follow-up skills.
- Ability to handle objections and convert prospective candidates into admissions.
- Comfortable making a high volume of calls.
- Basic knowledge of MS Excel, Google Sheets and WhatsApp.
- Target-oriented and self-motivated approach.
- Skilled and polite telephone etiquette.

Qualification & Experience

- Graduate in any discipline preferred.
- 0–2 years of experience in telecalling, counselling, sales, customer service or admissions.
- Candidates with experience in aviation, education/training, travel, hospitality or customer-facing roles will be preferred.
- Freshers with strong communication and convincing skills may also be considered.

Key Performance Indicators (KPIs)

- Number of calls made.
- Qualified leads generated.
- Follow-up completion.
- Lead-to-admission conversion.
- Response and follow-up turnaround time.
- Achievement of monthly targets.
- Accuracy of lead and calling records.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Gurugram)
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