Job Description: Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements

- 3 to 10 years of work experience in voice operations
- Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns
- Ensure appropriate production problem records opened, monitored and closed
- Ensure processing deadlines are met
- Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS

Competencies Required:

- Strong verbal and written communication skills to interact with clients and team members
- Proficient in analyzing data and reports to make informed decisions regarding verification processes.
- Capability to identify issues within the verification process and implement practical solutions
- Ability to manage
- Handle daily workflow
- Reporting as required

Responsibilities:



Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements

- 3 to 10 years of work experience in voice operations
- Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns
- Ensure appropriate production problem records opened, monitored and closed
- Ensure processing deadlines are met
- Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS

Competencies Required:

- Solid verbal and written communication skills to interact with clients and team members
- Proficient in analyzing data and reports to make informed decisions regarding verification processes.
- Capability to identify issues within the verification process and implement practical solutions
- Ability to manage
- Handle daily workflow
- Reporting as required

Qualifications: Graduation 2 - 5 Years

📌 Assistant Manager (Pune)
🏢 EXL Service
📍 Pune