- Non Medical
- 6-8 yrs
- Sarvodaya Hospital, Sector-8, YMCA Road, Near Escorts Mujesar Metro Station, Faridabad, Haryana 121006
- 01 Sep 2026

Job Description

Roles and Responsibilities

- Conduct call audits to ensure quality standards are met.
- Perform call calibration exercises with team members to maintain consistency in evaluation criteria.
- Monitor calls for quality assurance purposes, providing feedback to agents on performance gaps.
- Participate in quality checks to identify areas of improvement for training programs.
- Collaborate with the team to develop and implement effective quality control processes.

Desired Candidate Profile

- 6-8 years of experience as a Quality Analyst or similar role.
- Solid knowledge of BPO industry practices and regulations.
- Excellent communication skills (verbal & written) with ability to provide constructive feedback.

Key Skills

- Call Audit
- Call Monitoring
- Design Training
- Calibration
- Performance Gap

Walk In

- No

Contact Details

Mail ID- [email protected]/[email protected]

Contact Details: +91-XXXXXXXXXX/(phone hidden)

📌 Quality Analyst (Faridabad)
🏢 Sarvodaya Healthcare
📍 Faridabad