Job Description – Telecaller Team Lead

Company: Edusphere
Position: Telecaller Team Lead
Department: Sales & Business Development
Location: Hyderabad
Employment Type: Full-Time

Job Summary

We are looking for a highly proactive and independent Telecaller Team Lead who can build, manage and drive a team of telecallers to generate qualified leads and contribute directly to business revenue. The person should not be dependent on management for day-to-day execution and must have the ability to identify opportunities, create strategies and get the work done independently.

Key Responsibilities

1. Team Management

- Manage, train, motivate and monitor a team of telecallers.
- Allocate daily calling targets and leads to team members.
- Track individual and team performance, conversions and follow-ups.
- Conduct daily/weekly reviews and take corrective action where required.

2. Lead Generation

- Drive lead generation through cold calling, database calling, WhatsApp and bulk messaging.
- Develop new approaches to identify potential students, parents, agents and prospects.
- Ensure consistent generation of qualified leads for Edusphere's courses and overseas education services.
- Maintain proper lead records and ensure timely follow-ups.

3. Scripts & Campaigns

- Create and continuously improve calling scripts, WhatsApp messages and follow-up templates.




- Develop different scripts based on courses, countries, student profiles and campaigns.
- Plan and execute bulk messaging campaigns and track responses.

4. Independent Execution

- Take complete ownership of the telecalling function without waiting for instructions.
- Identify what is required and execute it proactively.
- Think beyond traditional telecalling and suggest new ideas for lead generation, conversion and customer engagement.
- Solve day-to-day operational issues independently and escalate only when genuinely required.

5. Reporting & Targets

- Achieve daily, weekly and monthly lead-generation targets.
- Maintain accurate MIS reports covering calls, connects, leads, follow-ups and conversions.
- Provide management with clear performance updates and improvement plans.

Candidate Profile

The ideal candidate should be target-oriented, confident, analytical, creative, disciplined and highly self-driven, with strong communication and team-management skills.

Most importantly, we need someone who takes ownership, thinks beyond the assigned task and can independently build the telecalling function into a strong lead-generation channel.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Tele Caller & Team Leader (Hyderabad)
🏢 Edusphere
📍 Hyderabad