Telecaller & Admin Executive:

Job Description:
Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments, and complaints are properly tracked and closed.

Company: MoMome
Position: Telecaller & Admin
Openings: 2
Salary: ₹18,000 – ₹20,000 per month + incentives
Experience: 3 yrs to 8 yrs
Location: Ambattur, Chennai

Key Responsibilities:

* Handle incoming and outgoing client calls professionally.
* Receive, record, confirm, and process customer orders accurately.
* Maintain updated order, customer, payment, and delivery records.
* Coordinate with Sales, Production, Stock, Dispatch, Logistics and Accounts.
* Track order status from order received to production to dispatch till delivery.
* Proactively inform clients about order status, delays, and delivery timelines.
* Track overdue orders and deliveries and escalate delays.
* Coordinate dispatch schedules and communicate dispatch details to clients.
* Receive, record, route, and follow up on customer complaints until resolution.




* Handle payment-status follow-ups and coordinate with Accounts.
* Route calls and queries to the appropriate department/person.
* Maintain daily operational trackers and prepare basic status reports.
* Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills:

* Positive communication and customer-handling skills
* Strong follow-up and coordination ability
* Organized and detail-oriented
* Basic Excel / Google Sheets knowledge
* Ability to prioritize and handle multiple tasks
* Professional phone and WhatsApp communication

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement

Ability to commute/relocate:

- Chennai, Tamil Nadu 600040: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Should be able to use Excel

Education:

- Diploma (Required)

Experience:

- Telecommunication: 2 years (Required)

Language:

- Tamil,English (Required)

Work Location: In person

📌 Senior Telecaller(Should do Admin work as well) (Chennai)
🏢 PADHARTI INTERNATIONAL
📍 Chennai