We are looking for a QA Engineer to help us maintain the quality and reliability of our Salesforce environment as well as our AI-powered products, including chatbots and agent AI systems.

Key Responsibilities

- Design and execute test cases for Salesforce configurations, customizations, and third-party integrations (ERP SAP..)
- Evaluate AI chatbots and agent AI systems for accuracy, consistency, and appropriate handling of edge cases and failures
- Assess multi-step, multi-tool AI workflows to confirm agents behave as intended across an entire task, not just a single response
- Conduct functional, regression, integration, and user acceptance testing across web and API layers
- Identify, document, troubleshoot, finding root cause and track defects, working closely with the development team through to resolution
- Maintain clear and thorough test documentation for both conventional features and AI-driven functionality
- Support automation testing initiatives where relevant, or help establish them if they do not yet exist




- Work with product and engineering teams to translate requirements into meaningful test coverage

Requirements

- 2–5 years of skilled experience in quality assurance or software testing
- Practical experience testing Salesforce, including workflows, custom objects, or integrations
- Experience testing AI chatbots, conversational AI, or agent AI systems
- Solid grounding in QA fundamentals, including test case design and defect lifecycle management
- Ability to test systems where outcomes are not always fixed or fully predictable
- Strong written communication skills, particularly when explaining AI behavior to non-technical stakeholders
- Ability to work independently and reliably in a remote setting

Preferred Qualifications

- Experience with automation testing tools such as Selenium, Playwright, or Cypress
- Familiarity with API testing tools such as Postman
- Exposure to prompt evaluation or LLM output assessment methods
- Relevant Salesforce certifications

Work Location: Remote

📌 QA Engineer – Salesforce & AI Systems (India)
🏢 Confidence Way
📍 India